How do I get to the Docket App for Zoom?
Why do I get errors telling me I don't have permission or an account admin is required?
Your Zoom account is controlled by an account admin that must authorize use of any application through Zoom. Contact your administrator and request they turn on Zoom Apps and Docket so you can get more out of your meetings.
Here is a simple request you can copy to your account admin:
Hello [admin's name],
I would like to use the Dockethq.com app through Zoom but am receiving an error message to contact my administrator."
Can you please help me resolve this issue by either:
Installing the app for me for my account or
Grant me access to the Zoom Apps Marketplace - Docket App for Zoom
Thank you for helping support my work efforts so I can use both of my favorite platforms together!
I was invited to use the Docket App for Zoom but do not see this as an option.
Here are several suggestions you can follow to enable the Docket App for Zoom.
Check to make sure you are on the latest Zoom Client build. You can go zoom.us/download to download the latest version.
If your Zoom account is controlled by a Zoom admin, contact them to grant access.
How do I know who my Zoom account admin is?
Your Account Owner is listed on your Zoom Account Profile page as shown below.
What if I am the account owner and do not see the ability to toggle on Zoom Apps?
Account owners and admins can toggle Zoom Apps on at the organizational level by going to the Zoom Apps tab in their Zoom Account Settings.
Docket for Zoom Apps Troubleshoot Checklist
If you are having difficulty accessing the Docket app for Zoom, be sure to review the follow check boxes ✅ as you troubleshoot:
✅ You are the Zoom admin or your Zoom admin has enabled your Zoom account with the correct permissions to utilize Zoom’s App Marketplace
✅ You have enabled Zoom apps on your Docket account
✅ You are using the same email with which you sign into your Zoom client, as you are using when signing into your Zoom web browser account
✅ You are use the latest version of Zoom’s client
✅ You are seeing the Docket entry on the Installed Apps page of your Zoom Apps Marketplace
Help Articles from Zoom
Having trouble setting up your Zoom integration for Docket? Email us at email@example.com or use the chat button in the lower right corner of the Docket screen. You can also refer to the Zoom Help Center for answers to common Zoom meeting questions.
Support is available to all customers Monday through Friday 9 am - 5 pm ET. Target response times for our customers include within 3 hours for Business tiers or a business day for Pro tiers. All other inquiries will receive a response as quickly as possible.
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